This policy explains what personal data Sellopod collects, why, who we share it with and what your rights are. It covers this website (www.sellopod.com), the Sellopod app (app.sellopod.com) and Sellopod's MCP server.
Who we are
Sellopod is developed and operated by Rad One Ltd, a company registered in England and Wales (company number 08697032). Registered office: 28 Barnmead, Haywards Heath, England, RH16 1UZ.
For the personal data described in this policy about website visitors, people who book a call and Sellopod account users, Rad One Ltd is the controller. For personal data about your own customers that Sellopod imports from your stores, see Your customers' data.
Questions about this policy or your data: email support@sellopod.com.
What we collect
When you visit this website
- If you accept analytics: Google Analytics records the pages you visit and the links and buttons you click, along with technical details your browser sends, such as your device and browser type. We also store a first-visit cookie with the campaign tags in the link you arrived from (utm tags), the page you landed on, the domain of the website that referred you and the time. See Cookies.
- If you reject analytics or don't choose: Google Analytics isn't loaded and no first-visit cookie is stored.
- When you follow a Sign up link: the link passes the campaign tags of the current or first visit, the page you landed on, the referring website's domain and whether you accepted analytics to app.sellopod.com, so we can tell which marketing brought you. It never includes your name or email address.
- When the website is served: our website host, Cloudflare, processes technical data such as your IP address to deliver the pages.
When you book a call or contact us
- Booking a call: the booking page uses Calendly. Calendly collects the details you enter in the booking form, and passes us the booking. Calls take place on Google Meet.
- Emailing us: we receive your email address and whatever you include in your message.
When you use Sellopod
- Your account: your name, your organization's name, your email address and your password (stored hashed, not in readable form), plus an optional profile picture. If you're invited to an organization, we hold your role in it.
- Your activity in the app: records you create and change, such as suppliers, purchase orders, transfers and forecasts, and an activity log of who changed what.
- AI assistant conversations: the questions you ask the in-app AI assistant and its answers are saved for you within each organization.
- Connected accounts: the access tokens and credentials needed to read from the accounts you connect (stored encrypted), and the data those accounts supply, such as orders, listings, stock, fulfillments, advertising data and accounting contacts for your suppliers.
- Billing: payments are handled by Stripe. Stripe collects your card details; we don't store your full card number.
- Amazon data: what Sellopod reads from your Amazon seller and Amazon Ads accounts, and how it's used, is set out in How Sellopod uses Amazon data.
Your customers' data
When you connect a store, Sellopod imports the order and customer details that store supplies. Depending on the store, this can include your buyers' names, email addresses, postal addresses, phone numbers and order details, and, for some stores, the IP address and browser recorded at checkout and notes left at checkout.
We process this data on your behalf, to provide Sellopod to you. You decide which stores to connect and remain responsible for your customers' data, including telling your customers how you use it. If one of your customers contacts us about their data, we'll refer them to you.
Contact us at support@sellopod.com about data processing terms.
Why we use it and our lawful bases
| What we do | Lawful basis |
|---|---|
| Create and run your account, import and show your data, and provide support | Performing our contract with you, or with the business you work for (legitimate interests, where you use Sellopod for your employer) |
| Take payment and keep financial records | Performing our contract; complying with legal obligations, such as tax and accounting rules |
| Send service emails, such as invitations and account messages | Performing our contract |
| Keep Sellopod and its users' data secure, and investigate misuse | Legitimate interests (protecting the service and our users) |
| Measure visits to this website with Google Analytics and the first-visit cookie | Consent, which you can withdraw at any time through Cookie settings in the footer |
| Work out which marketing brought a sign-up | Legitimate interests (understanding what brings us customers) |
| Arrange and hold sales calls you book | Taking steps at your request before a contract; legitimate interests |
| Reply to your emails | Legitimate interests (answering people who contact us) |
AI features
In-app AI features. When you use an AI feature inside Sellopod, such as asking the AI assistant a question, Sellopod sends your request and the account data needed to answer it to the AI providers Sellopod uses. By default the assistant uses Anthropic. Other in-app AI features, such as ranking 3PL shipments that may match a transfer, also send the records involved to an AI provider Sellopod configures. This can include personal data in those records, such as a buyer's name on an order.
MCP. If you connect an AI client such as Claude to Sellopod's MCP server, that client reads your organization's data over a read-only connection you authorize. The AI client and its AI provider are your own choice and work under your agreement with them; Sellopod's MCP server does not call an AI model.
Who we share it with
We share personal data only with the service providers we use to run Sellopod and this website, with the platforms you choose to connect, and where the law requires it.
| Recipient | What for |
|---|---|
| Hetzner | Hosting the Sellopod app and its data, in the EU |
| Stripe | Payments |
| Anthropic, and any other AI provider Sellopod configures | In-app AI features (see AI features) |
| Cloudflare | Hosting this website |
| Google Analytics on this website, only if you accept analytics; Google Meet for sales calls | |
| Calendly | Booking sales calls on /book-a-call/ |
| Services we use to send email | Delivering service emails |
| Platforms you connect, such as Amazon, Shopify, WooCommerce, TikTok Shop, your 3PL or Xero | Exchanging data with your own accounts on those platforms, as you set up |
International transfers
Sellopod's app and its data are hosted in the EU. Some of the providers above may process personal data in other countries, including the United States. Where personal data leaves the UK or the European Economic Area, we rely on the safeguards UK and EU data protection law provides for those transfers, such as adequacy regulations or standard contractual clauses.
How long we keep it
Your data is kept while your account is active.
To close your account and ask for your data to be deleted, email support@sellopod.com. Where the law requires us to keep some records, such as billing records for tax purposes, we keep those for as long as the law requires.
Cookie lifetimes are listed under Cookies.
How we protect it
Sellopod is hosted on Hetzner in the EU. Your data is encrypted, and within Sellopod only Sellopod administrators can access customer data.
Passwords are stored hashed, and the credentials for the accounts you connect are stored encrypted.
To report a security issue or suspected misuse of data, see how to report a security issue.
Your rights
Under UK and EU data protection law you can ask us to:
- give you a copy of your personal data;
- correct data that's wrong or incomplete;
- delete your data;
- restrict how we use your data, or object to us using it on the basis of legitimate interests;
- give you your data in a portable format.
Where we rely on your consent, such as for Google Analytics, you can withdraw it at any time through Cookie settings in the footer of this website.
To use any of these rights, email support@sellopod.com. If your request is about your data as a buyer from one of our customers' stores, contact that store; we process that data on its behalf.
If you're unhappy with how we've handled your data, you can complain to the UK Information Commissioner's Office (ico.org.uk) or, in the EU, to your local data protection authority. We'd appreciate the chance to put things right first, so please contact us.
Cookies
This website asks for your choice before loading Google Analytics. You can change your choice at any time through Cookie settings in the footer. If you reject analytics after accepting, we delete the Google Analytics cookies and the first-visit cookie.
| Cookie | Set by | What it does | How long | When |
|---|---|---|---|---|
| sp_consent | Sellopod | Remembers whether you accepted or rejected analytics | About 6 months | When you make a choice (strictly necessary) |
| sp_ft | Sellopod | Remembers your first visit: campaign tags, landing page, referring website's domain and time | 90 days | Only if you accept analytics |
| _ga, _ga_S8NRX4F4JZ | Google Analytics | Tells visits apart so Google Analytics can count visits and clicks | Set by Google | Only if you accept analytics |
| Calendly's cookies | Calendly | Run the booking scheduler on /book-a-call/ | Set by Calendly | On the booking page; Calendly shows its own cookie notice in the scheduler |
The Sellopod app at app.sellopod.com uses cookies that are strictly necessary to keep you signed in and to protect your session.
Changes to this policy
We'll update this policy when what we do with personal data changes, and change the date at the top. If a change is significant, we'll let account owners know by email.
Contact us
Email support@sellopod.com, or write to Rad One Ltd, 28 Barnmead, Haywards Heath, England, RH16 1UZ.
Read our terms of service.